Refund policy


30-Day Money-Back Guarantee

We want you to love your MagJett. If you are not satisfied for any reason, you may request a return within 30 days of receiving your order and receive a full refund of the product price. This guarantee applies to all MagJett products, including items purchased at a discounted or sale price and items purchased in bundles.

How to request a return

  1. Email us at onurmammadow@gmail.com with your order number and the reason for your return.
  2. We will reply within 2 business days with return instructions and the return address.
  3. Ship the item back in its original packaging, including all parts (jet, base and power adapter). We recommend using a tracked shipping service.

Items sent back without first contacting us cannot be accepted, because we need to match your parcel to your order.

Condition of returned items

To qualify for a full refund, the item must be returned complete and free from damage caused by misuse, accidents or modification. Normal handling to test the product is completely fine. If an item is returned incomplete or damaged by misuse, we may issue a partial refund, and we will explain why.

Return shipping costs

  • Change of mind: the customer is responsible for the cost of return shipping.
  • Defective, damaged or wrong item: we cover all costs, including return shipping.

Damaged or defective items

Please inspect your order when it arrives. If your item is defective, damaged in transit or not what you ordered, contact us within 7 days of delivery with your order number and a photo or short video of the issue. We will send a free replacement or issue a full refund. In many cases we will not ask you to send the item back.

Refunds

Once we receive and inspect your return, we will email you to confirm your refund. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may need additional time to post the refund. If you have not received your refund 15 business days after approval, please contact us.

Bundle discounts are calculated per order. If you return part of a bundle, the refund equals the amount you actually paid for the returned item(s).

Order cancellations

You can cancel your order free of charge at any time before it ships by emailing us. Once an order has shipped, it can be returned under this policy.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

European Union and United Kingdom customers

If your order is delivered to the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within 14 days of delivery without giving any reason. Our 30-day guarantee extends this period. To exercise your right of withdrawal, send us a clear statement by email. We will refund all payments received from you, including the standard delivery cost, no later than 14 days after we are informed of your decision, and we may withhold the refund until we have received the goods back or you have supplied proof of sending them.

Your legal rights

This policy is in addition to, and does not limit, any rights you have under the consumer protection laws of your country.

Contact

Questions about returns or refunds? Email onurmammadow@gmail.com.