Shipping policy

Where we ship

We ship worldwide, and shipping is FREE on every order — no minimum order value.

Processing time

Orders are processed and dispatched within 2 business days (Monday to Friday, excluding public holidays) after payment is confirmed.

Delivery time

Once dispatched, delivery usually takes 5–8 days, depending on your location. Delivery times are estimates provided by our carriers and are not guaranteed. Delays can occur during peak seasons, due to customs processing, weather, or other events outside our control.

Shipping costs

Standard tracked shipping is free worldwide on all orders.

Tracking

Every order ships with tracking. You will receive an email with your tracking number as soon as your order ships. If you have not received a tracking number within 3 business days of placing your order, please contact us.

Customs, duties and taxes

Orders shipped internationally may be subject to import duties, taxes or customs fees charged by the destination country. Unless stated otherwise at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the recipient.

Shipping address

Please make sure your shipping address is complete and correct. If you notice a mistake, email us immediately — we can update the address free of charge before the order ships. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed parcels

If your tracking has not updated for 10 days, or your order has not arrived within 20 days of dispatch, contact us. We will work with the carrier to locate your parcel and, if it cannot be found, we will send a replacement or issue a full refund.

Damaged in transit

If your order arrives damaged, contact us within 7 days of delivery with photos. We will make it right as described in our Refund Policy.

Contact

Questions about shipping? Email onurmammadow@gmail.com.